LifeMetrics, Inc., FullMetrics LLC, and all subsidiaries (“LifeMetrics,” “we,” “our,” or “us”) are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our websites, tools, and related services (collectively, our “Services”).By using our Services, you agree to the terms of this Privacy Policy. If you have questions or concerns, you can contact us anytime at privacy@lifemetrics.com.
We collect information to operate our Services effectively, deliver relevant experiences, and meet regulatory obligations. This includes information you provide directly—such as when you register, communicate with us, or interact with clinical tools—and information that may be collected automatically as you navigate our website.
Examples of information we may collect include your name, contact details, account credentials, and payment information. In cases involving health-related Services, we may also receive or process data related to medical history, test results, and other Protected Health Information (PHI).
We also collect technical data such as IP address, browser type, and general usage patterns. Cookies or similar tools may be used to support basic functionality, remember preferences, and help us understand how our Services are used.
We use the information we collect to provide, maintain, and improve our Services, and to support functions such as account management, customer support, clinical workflows, product development, and security monitoring. We may also use your information to communicate important updates, respond to inquiries, and fulfill legal or contractual obligations.
All information is handled in accordance with applicable laws and only for purposes consistent with your use of our Services.
We may share information with carefully selected third-party providers who help us operate our systems and deliver secure, reliable service. This includes infrastructure hosting, file-sharing, payments, and lab or physician order processing.We require these partners to follow strict data security standards and, where appropriate, enter into Business Associate Agreements (BAAs) or other contractual safeguards. We may also disclose information when required by law or to support legal or regulatory processes. We do not sell your personal information.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Data obtained through SMS programs (including short code and toll-free messaging) will not be shared with third parties for marketing purposes.
LifeMetrics, Inc., FullMetrics LLC, and all subsidiaries take data security seriously. We follow widely accepted standards and frameworks—including HIPAA, SOC 2, and the General Data Protection Regulation (GDPR)—to help protect your information against unauthorized access, alteration, or misuse.
Our practices include encryption of sensitive data, secure infrastructure, access controls, regular audits, and employee training. These protections are designed to ensure data integrity and privacy without disrupting your experience.
To operate effectively, we work with a small group of trusted technology partners. These subprocessors help us manage core components of our platform while adhering to rigorous privacy and security practices aligned with HIPAA, SOC 2, ISO 27001, and PCI-DSS standards.
Our partners include:
These partners help us maintain a secure and reliable experience while supporting the day-to-day functionality of our Services.
Depending on where you live and the type of information involved, you may have certain rights related to your personal data. These may include the ability to access, update, correct, or delete information; limit or object to certain uses; and request a copy of your data in a portable format.
We honor these rights under applicable laws, including the California Consumer Privacy Act (CCPA), Chapter 603A of the Nevada Revised Statutes, and the European Union’s General Data Protection Regulation (GDPR).
If you wish to exercise these rights or have questions about how your information is handled, you can email us at privacy@lifemetrics.com. We may request verification of your identity before completing certain requests.
You can also opt out of promotional emails at any time by following the unsubscribe link in the message or contacting us directly.
We may use cookies or similar technologies to improve the performance and usability of our Services. These tools help us understand usage patterns, support account functionality, and deliver a smoother user experience. You can adjust your browser settings to manage or disable cookies, although some features may be limited as a result.
Our Services are based in the United States, and any information provided through them may be transferred to or stored in the U.S. or other jurisdictions. By using our Services, you acknowledge and consent to this transfer, subject to the protections described in this policy.
If you believe your information may have been mishandled, or if you notice a potential privacy or data issue, we encourage you to contact us at reportissues@lifemetrics.com. We review all concerns promptly and carefully.
If you prefer to report anonymously, you may use a one-time email address. You can search for guidance here on how to create one.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the date at the top of this page and provide additional notice if required by law.
We recommend reviewing this policy periodically to stay informed about how your information is handled.
If you have any questions about this Privacy Policy or our approach to data privacy, please reach out.
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