LifeMetrics builds software and testing tools that help individuals and organizations better understand health and genetic data. Our services include online tools, communications (such as text messages and emails), and, in some cases, laboratory testing performed by certified partners.
You must be at least 18 years old (or the age of majority where you live) to use our websites or sign up for any LifeMetrics service. By using our sites, you confirm that you meet this requirement.
If you create an account, you’re responsible for keeping your login details secure and for any activity that happens under your account. Please use accurate information and update it if it changes. If you think someone else is using your account, let us know right away.
You agree to use our sites and services only for lawful purposes. You may not:
We can suspend or stop your access if we believe your activity violates these Terms or the law.
Everything you see on our sites — including text, graphics, software, and logos — belongs to LifeMetrics or our partners. You may use our sites only as described in these Terms. All rights not granted here are reserved.
If you share feedback, ideas, or suggestions, you agree that we can use them freely without obligation to you.
We take your privacy seriously. Our Privacy Policy explains what information we collect, how we use it, and your choices about it. By using our services, you consent to our privacy practices.
If you provide or receive health-related information, including genetic or lifestyle data, please know that our services are not medical advice and do not replace professional care.
LifeMetrics provides informational tools and technology — not medical services. We don’t diagnose or treat conditions and we’re not a healthcare provider. Always talk to your doctor or healthcare professional about medical questions or decisions. Never delay seeking medical advice because of something you read or receive from LifeMetrics.
Some features may use AI or machine learning to generate insights or summaries (“AI Outputs”). These are informational only and may not always be accurate or complete. Use your judgment and review them carefully before relying on them.
Program Description
When you provide your phone number or otherwise opt in, you agree to receive SMS or MMS messages from LifeMetrics (and its subsidiaries) about your account, service updates, and—if you choose—promotional offers.
Consent
You confirm that you are the owner or usual user of the phone number provided and consent to receive text messages at that number. Consent is not required to make a purchase.
How to Join
You can opt in by completing a web form, checking a consent box during signup, texting a keyword, or providing written consent when creating your account.
Message Frequency and Costs
Message frequency may vary by program. Message and data rates may apply depending on your mobile plan.
How to Opt Out
You can stop receiving texts anytime by replying STOP to any message. You’ll receive one confirmation text and then no further messages unless you opt in again.
Help and Support
For assistance, reply HELP to any message or email support@lifemetrics.com.
Delivery and Carriers
Delivery depends on your carrier’s network. Carriers aren’t responsible for delayed or undelivered messages.
Eligibility and Restrictions
You must be at least 18 years old to participate. We may suspend messaging for misuse or suspected fraud.
Privacy
We will never sell or share your phone number or opt-in information with third parties for marketing. For more information, read our Privacy Policy.
Health Information
Some messages may contain health-related information or links. Text messages are not encrypted, so please don’t use texting for emergencies. If you need urgent help, contact a healthcare provider or call emergency services.
Program: LifeMetrics Alerts
Description: Receive account updates, reminders, and optional promotions.
Frequency: Varies by program. Message & data rates may apply.
Opt-Out: Reply STOP to cancel. Reply HELP for help.
Privacy: See our Privacy Policy. LifeMetrics does not share your consent or phone number with third parties for marketing.
Contact: support@lifemetrics.com
Our sites may include links to other websites or services that we don’t control. We’re not responsible for their content or practices. Please review their terms and privacy policies before sharing information.
Our sites and services are provided “as is” and “as available.” We make no guarantees that they will always be secure, error-free, or uninterrupted. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent allowed by law, LifeMetrics and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our sites or services. Our total liability for any claim will not exceed $10,000 or the amount you paid to us (if any), whichever is less.
If you misuse our sites or violate these Terms, you agree to defend and indemnify LifeMetrics, its affiliates, and their officers, employees, and partners against any claims, losses, or expenses (including attorneys’ fees) that result.
We may suspend or terminate your access if you violate these Terms or use our sites unlawfully. You may also stop using our services at any time. Certain sections (like ownership, liability, and dispute resolution) will continue to apply even after termination.
These Terms are governed by the laws of Texas, without regard to conflict-of-law rules.
Most concerns can be resolved quickly by contacting us at legal@lifemetrics.com. If we can’t resolve a dispute informally, you agree to binding arbitration in Austin, Texas, administered by the American Arbitration Association.
You and LifeMetrics agree to resolve disputes individually—not as part of a class or representative action.
You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@lifemetrics.com with “Arbitration Opt-Out” in the subject line.
We may update these Terms occasionally. If we make significant changes, we’ll post a notice on our website. Continued use of our sites after changes take effect means you accept the updated Terms.
If you live in California and have a complaint about our site, you can contact the Consumer Affairs Division of the California Department of Consumer Affairs at
1625 N. Market Blvd., Suite S-202, Sacramento, CA 95834,
or call +1-800-952-5210 for assistance.
6507 Jester BlvdSuite 510QAustin, TX 78750